Customer Service

Skin1 680 North Lake Shore Drive Suite 101 Chicago, Illinois 60611

Toll-Free: 800-842-4988 Local: 312-654-1800 Fax: 312-654-9800 E-mail: help@skin-one.com

Hours of Operation: Mon - Fri: 9 A.M. - 7 P.M. CST Saturday: 10 A.M. - 5 P.M. CST Closed: Sundays and Holidays

Continental United States Shipping
• FREE Priority Shipping on all orders
• UPS Standard Overnight - $29.00 - placed before 11:00 A.M. CST
• UPS Standard 2nd Day - $19.00 - placed before 11:00 A.M. CST
• UPS Standard 3rd Day - $9.00 - placed before 11:00 A.M. CST
• All orders are shipped and delivered on business days only.

International Orders
• International orders will be billed $29, and any charges over $29 will be billed to the customer per the actual postage.
• The customer will be responsible for any customs duties, if applicable.
• Please allow 6-10 business days for international delivery.

Sales Tax
• Illinois residents will be charged 9.75% sales tax.
• All other states within the U.S. will not be charged tax.

Gift Cerfiticates
• Recipient will receive the Electronic Gift Certificate within minutes after the order is placed.
• Gift Certificates can only be redeemed through products sold on www.skin-one.com
• Gift Certificates cannot be redeemed for cash and cannot be replaced if lost, stolen, or damaged.
• Gift Certificate expires one year after issued.
• Click here to order a Skin1 Gift Certificate.

Payment Options
Visa, MasterCard, American Express, Discover, PayPal, Money Order, Personal Check.
• Personal check orders take 10 business days to be processed.
• Mail your personal check or money order to:
    Skin1
    680 North Lake Shore Drive
    Suite 101
    Chicago, Illinois 60611

Return Policy
• All products must be at least 75% full and include all original packaging.
• All products must be returned within 45 days of the shipment date.
• All returns, exchanges, and closeout products are final.
• Return shipping fees will not be refunded.
• Please include your original receipt and packaging in your parcel.
• Please send your parcel via a trackable method to ensure that your return is received by Skin1.
• Please send your return to:
    Skin1 Returns Department
    680 North Lake Shore Drive
    Suite 101
    Chicago, Illinois 60611

Site Security
• Skin1 does NOT sell your information.
• Skin1 uses Yahoo! Shopping Cart, which uses the stronghold secure servers to protect your personal information, including your name, address, and credit card information.
• For more information regarding shopping cart security, please click here.

Contact Us
More questions?
E-mail us at help@skin-one.com or call us toll-free at 1-800-842-4988.

Happy Shopping!